Refunds Policy

30-Day Return Policy for King Platinum Beds

At King Platinum Beds, customer satisfaction is our top priority. Our 30-day return policy ensures that you can shop with confidence, knowing you have time to evaluate your purchase.

Return Eligibility

To qualify for a return, please ensure that your item meets the following criteria:

• Condition: Item must be in the same condition as received.
• Unworn and Unused: Products must be unworn, unused, and free from any signs of wear.
• Original Packaging: Items should include all original tags and packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

How to Initiate a Return

To start the return process, please contact our support team at Support@kingplatinumbeds.co.uk. If your return request is approved, we will provide you with a return shipping label and detailed instructions on how to send your item back. Important: Items returned without prior authorization will not be accepted.

For any questions or concerns regarding your return, feel free to reach out to us at Support@kingplatinumbeds.co.uk.

Reporting Damages or Issues

Upon receiving your order, please inspect it carefully. If you discover that your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

Certain items are not eligible for return, including:

• Perishable Goods: Food items, flowers, and plants.
• Custom Products: Special orders and personalized items.
• Personal Care Items: Beauty products and similar goods.
• Hazardous Materials: Flammable liquids, gases, and similar items.

If you have questions about whether your item is eligible for return, please contact us for clarification. Additionally, we cannot accept returns on sale items or gift cards.

Exchange Policy

To expedite your desired purchase, we recommend returning the original item and, once the return is approved, making a new purchase for the item you wish to exchange.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed automatically to your original payment method. Please note that it may take additional time for your bank or credit card company to complete the transaction.